Albany, The Bahamas

Company Information

Albany is a luxury resort community set on 600 oceanside acres on New Providence in The Bahamas. The collective vision of its founders – Joe Lewis and private investment organization Tavistock Group, along with golfing greats Tiger Woods and Ernie Els – Albany features an unparalleled combination of surroundings, architecture, sporting amenities and service.

Visit AlbanyBahamas.com for more information.

My Role

With our team, I developed and maintained the Albany website and created the concierge iPad application that lives in each guest residence within the resort community. Additionally, I worked closely with the account director to define user stories and the information architecture for the resort mobile application.

Website Redesign

The previous version of the website was created when Albany was first being developed as a resort community. As the location has grown over the past five years, the navigation and mobile experience did not scale well and the aesthetic did not match the desired combination of cosmopolitan glamour and tropical ease.

Our team took on the project with the goal of creating a website that would scale with the community as new features and amenities are developed. In doing so, we delivered a modular design that beautifully represents the luxury destination and subtly encourages prospective buyers and visitors to inquire for more information.

In-Room Digital Concierge

In order to provide a premium experience and lower printing costs at the same time, our team translated a bulky binder of information into a sleek iPad app that rests in each guest room within the community. The information within the app is edited via a web-based content management system that can push updates immediately to every guest within seconds.

The app delivers critical resort information to guests through a high-end digital experience, allows on-property operators to quickly and efficiently update information within the app, and saves the resort stakeholders thousands of dollars in printing and shipping costs on a quarterly basis.